FAQs

Market Loss is the difference between the locked-in price of your bullion order and the current market price if you cancel, don’t pay, or fail to deliver as agreed. If the market moves against your position, you are responsible for the loss.

Once you confirm an order (online, phone, or in-person), your price is locked in and the transaction is binding.

If you cancel or fail to pay/deliver, we’ll calculate the Market Loss and bill you for it. If the market moved in your favor, you don’t receive any gain or refund.

Delays may result in cancellation and a Market Loss charge. Legal action or collections may follow if unpaid.

In extremely rare cases, management may waive charges—but this is entirely at our discretion.

By placing an order, you agree to these terms.Still have Questions? Contact us at [415]-233-7206 or info@polyakpreciousmetals.com to speak with one of our experts.

We do not have any minimum or maximum order amounts. However, on all orders we request 100% prepayment before we lock the price.

Most experts recommend investing 5 - 20% of your portfolio into physical precious metals. Only you and your investment adviser know which number is right for you. Just like any other investment, precious metals prices are volatile and there are risks involved, so allocate your funds wisely.

Call us and speak with an experienced Account Executive at (415) 233-7206.

Cash: You can lock in the price of your bullion items at the time the order is placed, as long as we receive cash payment by the end of the day. This is only available for same day in-store pick up.

Bank Wire Transfer: You can lock in the price of your bullion items at the time the order is placed, as long as we receive the funds in our bank account by the end of the day. For Wire Instructions please contact us at (415)-233-7206.
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‍Personal or Business Check: You can lock in the price at the time we receive your check, however, we hold checks for 3 - 7 business days before you can receive your items.Cashier Check: You can lock in the price at the time we receive your check, however, we hold cashiers checks for 1 – 3 business days.

Credit Card: We Accept Visa, Mastercard, Discover, and American Express. Credit card purchases can only be processed in-store with valid Picture ID. 3% merchant fee applies to all credit card transactions.

Bitcoin: Prices are locked in at the time the order is placed. There is a minimum of $100 and a maximum amount of $100,000 accepted on all Bitcoin purchases.

Yes! We make competitive offers on diamonds especially ones that are over 1 Carat in size. Stop by our store or call us today to speak with an expert regarding your diamonds.

We take pride in our ability to offer higher payouts than our competitors. How are we able to consistently do this, you ask? Low Overhead. We do not spend huge amounts of money on advertising because we mainly rely on ‘word of mouth’ referrals from clients who have done business with us in the past. We make sure that all transactions are performed quickly, safely, and efficiently.

The value of your scrap jewelry is based on 3 factors; Spot Price, Purity, and Weight.

Spot Price: Please visit www.kitco.com, or www.thebulliondesk.com. You will see the current market price of Gold, Silver, and Platinum. This is the price off of which we base all of our calculations.

Purity: Usually, jewelry will have a small marking close to the clasp or locking mechanism, which states the purity, or karat content of the jewelry. The markings are stated as follows:
10k / 417 = 41.7% gold purity
14k / 585 = 58.5% gold purity
18k / 750 = 75% gold purity
22k / 916 = 91.6% gold purity
24k / 999 = 99.9% gold purity
Sterling / 925.

Weight: We calculate the value of gold in grams. To weigh your gold in grams, you would need a basic jewelry scale, which are extremely common. You can purchase these for under $40.The formula for calculating the value of gold is as follows:
Spot Price x Purity / 31.1

Since the spot price of gold is given to us in Troy Ounces, we must divide by the amount grams in each ounce, to find out the value of your gold in grams.

Yes, we are currently paying competitive prices for diamonds.

California law (Business and Professions Code 21628) requires us to obtain a valid form of identification along with a fingerprint of the seller. This does not apply to our Bullion, or Rare Coin transactions.

Yes, we are proud to accept Bitcoin as payment. Bitcoin is accepted for orders, from a minimum of $100 to a maximum of $100,000.

Please contact us at (415) 233-7206
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‍Please note: All purchases below $1,500 are subject to California State Tax of 8.75%.

Payments made using Bitcoin can take up to one (1) business day to be received. Payments are cleared immediately upon receipt. Once cleared, your purchase will be ready for store pick up if you or can also be shipped to you.

To check the current exchange rate click here.

At the moment, we only accept Bitcoin. However, we are currently looking into ways to start accepting other crypto currencies. Please check back regularly, as this is subject to change.